Proofs and Timing

If the product you purchase has options, within a few days of receiving your order I will send you a proof based on your specifications  Please respond with your approval within 2 days so that I may start production of your order.  It is extremely important to me that we get your order “right” as neither you nor I want an incorrect order shipped.  You may have two revisions without incurring an additional charge.

Once you have approved the proof, please allow up to two weeks for your order to be shipped. 

Products without options ship within two weeks of receiving your order.

Rush Shipping

If you need your order sooner please email me  PRIOR to ordering.  If I can ship your order sooner I will do my best to accommodate you.

If you need rush shipping, you have the option at checkout to select a shipping option. Note that rush shipping just means your order will arrive to you faster compared to an item being shipped at the lowest rate.  Rush shipping does not necessarily change production time.

Payment 

You may pay with PayPal, Shopify Payments, Amazon Payments or any major credit card. I do not accept personal checks.

Shipping

All items are shipped from my studio in Illinois via USPS.  Tracking is provided for all packages, but please allow up to 24 hours for tracking information to update.  Be certain the address you enter is correct as incorrect addresses can cause unnecessary delays and may even result in your package being sent back to me.

Lost Packages

Should your order become lost during transit, contact your post office with your tracking information.  You may also contact me and I will see what I can do from my end to help you locate your package.

Refunds and Exchanges

Because items are personalized, cancellations and refunds are not typically given.  If your product arrives damaged, please contact me immediately and send me a photo of the damage and I will work hard to make the situation right for you.  I do make every effort to package items securely and I double and triple check items before packaging them for shipment.

Color Matching

Due to differences in computer monitors, colors may appear different in person than on your own screen.  If you are trying to match a very specific color, contact me prior to placing your order.

Business hours

You are welcome to order from my shop any time, however the business hours of my studio are M-F 9AM-5PM CST.  Order processing and answering email will happen during business hours.  If you send an email over the weekend, please be patient and I will reply once my studio opens.

Bulk Orders

Presents, personalized make great favors and gifts for weddings, parties, and other special events.  Should you desire a large quantity (more than 12) of an item please contact me for a custom quote.